Our Policies & Terms
This page outlines the full range of policies that apply to all purchases and website use at Dandenong Wheels & Castors. It includes our Terms & Conditions, Service Policies (covering delivery, refunds, warranties, and consumer rights), and our Privacy Policy (covering data collection, cookies, and tracking).
By using this website or placing an order, you agree to these terms and acknowledge that they comply with the Australian Consumer Law and the Privacy Act 1988 (Cth).
For questions or clarification, please contact us at sales@dandenongcastors.com.au.
Quick Links
Terms & Conditions
Outlines the legal terms governing your use of our website, including intellectual property, product information, payment terms, limitations of liability, and compliance with Australian law.
Key topics covered:
- Order acceptance and payment methods
- Payment security and surcharges
- Trade accounts and credit terms
- Product accuracy and pricing
- Assembly and installation requirements
- Consumer Law protections
Read Full Terms & Conditions →
Service Policies
Details how we handle delivery, refunds, warranties, and consumer guarantees — including dispatch times, shipping methods, warranty coverage, return conditions, and your rights under Australian Consumer Law.
Key topics covered:
- Delivery timeframes and shipping restrictions
- Authority to Leave and signature requirements
- Carrier delays and investigations
- Change-of-mind and faulty product returns
- 12-month warranty coverage and claims process
- Consumer guarantees and major failures
Privacy Policy
Explains how we collect, store, and protect your personal information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Includes details on cookies, website tracking, and third-party integrations.
Key topics covered:
- Information we collect and how we use it
- Third-party service providers and integrations
- Cookies and website tracking tools
- Data security and storage practices
- Your access and correction rights
- Overseas disclosure and data retention
Need Help?
If you have any questions about our policies or require clarification before placing an order, please contact:
Email: sales@dandenongcastors.com.au
Address: 310 South Gippsland Highway, Dandenong South VIC, 3175
Phone: (03) 9792 3949
Business Hours: Monday–Friday, 8:00 AM – 4:30 PM (AEDT)