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Frequently Asked Questions
Shipping
What areas do you ship to?
What areas do you ship to?
We currently ship Australia wide.
If you require international freight, please contact us. We cannot guarantee deliverability for international shipments.
How long will it take to receive my order?
How long will it take to receive my order?
We offer a range of shipping options at checkout depending on the size, weight, destination, and delivery requirements of your order.
Economy Shipping typically arrives within 3-7 business days.
Express Shipping typically arrives within 1-4 business days.
Standard Shipping typically arrives within 1-7 business days.
Please note these timeframes are a general guide only. As we dispatch from Victoria and ship Australia wide, actual delivery times can vary depending on your location and the freight service available for your order.
For some orders, the only shipping option shown at checkout may be a price on application.
If this appears and you would like a freight quote before placing your order, please contact us. Otherwise, once your order is placed, we will get in touch with the available freight options and applicable charges for your location.
What if my order is delayed or missing?
What if my order is delayed or missing?
We'll investigate any delivery delays or missing parcels with the carrier on your behalf. Once dispatched, delivery is the carrier's responsibility. If they confirm your parcel is lost or undeliverable, we'll arrange a replacement or suitable resolution in accordance with our Service Policies.
If you believe your order is delayed or missing, please contact us as soon as possible so we can assist you.
Returns, Refunds, Trade and Accounts
How do I return a product?
How do I return a product?
Products purchased online or in-store can be returned to our Dandenong South location, either in person or by post.
Returns must include a copy of your original purchase invoice and be received within 30 days of purchase. Items should be in their original condition and packaging where possible.
For online orders, please contact us first to confirm return eligibility before sending anything back.
For full details on eligibility, conditions, and processing times, refund and return elligibility, please refer to our Service Policies.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 1–2 business days of us receiving your return. Once approved, funds typically appear in your account within 1–3 business days, depending on your payment method and bank processing times.
If you haven't received your refund within 7 days of approval, please contact us for assistance.
Do you offer credit accounts?
Do you offer credit accounts?
Yes, we offer 30-day trade credit accounts to approved customers. Approved account holders can access our 30-day trade checkout option, allowing purchase orders to be submitted online.
To apply, contact our team to request an application form. All credit accounts are subject to approval and our standard trading terms and conditions.
Do you offer trade pricing?
Do you offer trade pricing?
Do you offer trade pricing?
Yes, we offer trade pricing for eligible customers, with exclusive online trade rates and potential discounts on large quantity orders.
To request a quote:
- Navigate to the product you're interested in
- Select "Add to Quote"
- Open the Quote tab at the bottom-right of your screen
- Fill in your details and submit
To apply for a trade account:
Click the "Trade Customer" tab on the left side of your screen to open the application form.
Products, Services & Custom Orders
I can't find what I need?
I can't find what I need?
I can't find what I need?
We're an independent supplier with access to a wide network of trusted manufacturers and distributors. If you can't find what you're looking for, we can source it for you. If it doesn't exist, we can have it custom-made or modified to your exact requirements.
From wheels and castors to complete materials handling solutions, we deliver tailored products at competitive prices with proven quality. We only supply products that are tried, tested, and built to perform.
Contact us today and we'll help you find what you need.
Do you supply custom conveyor systems?
Do you supply custom conveyor systems?
Yes. We design and supply custom conveyor systems and rollers built to your exact specifications, including material type, hygiene standards, polyurethane coating, bearing type, length, shaft size, and shape.
Can you produce custom trolleys?
Can you produce custom trolleys?
Yes. We design and manufacture custom trolleys for clients where off-the-shelf options don't meet their needs.
From heavy-duty fabrication tables on premium castors to narrow heavy-duty removalist trolleys for tight spaces, our custom builds are engineered for durability, practicality, and real-world performance.
Do you replace wheel tubes?
Do you replace wheel tubes?
Yes. Most split rim wheels can be serviced in-store, often the same day. We'll typically need the wheel for 20–120 minutes to ensure a proper seal, check for defects, and manage workflow during busy periods.
If you're unsure whether your wheel can be serviced, contact us for a quick assessment and quote.
What other custom services do you offer?
What other custom services do you offer?
We offer a wide range of custom fabrication and engineering services, including:
- Polyurethane retyring and retreads
- Custom trolleys and carts
- Benches, workbenches, and tables
- Stainless steel fabrication
- Gate hardware and overhead track systems
- Cantilever engineering solutions
If you have a specific requirement, contact us to discuss how we can help.
What Our Clients Say About Us
Required castors for a project but was clueless as to size, style, price, load capacity etc needed to do the job. From the first call they were totally professional and very patient with me and all my questions. I was sent an email with several possible options and a recommendation. They were delivered a couple of days after I placed the order. The recommended castors work like dream. Can’t recommend them highly enough!
I needed larger castor wheels for two standing desks, as the wheels supplied with the desks were far too small and not suitable for the weight and maneuverability. I sent through the specifications, and Leigh and Ben were fantastic - going back and forth over email with clear explanations and helpful suggestions. I ended up purchasing the 100 mm wheels, which are a huge improvement over the original 50 mm castors (see photo). The desks now move effortlessly, which makes a big difference when accessing cabling behind the desks that sit against a wall. The experience was so good that I’m now ordering additional castors for a toolbox as well. Highly recommended!
Ben and his team are first class!! Great service, great workmanship and great knowledge!