Privacy Policy

Last Updated: January 2026

1. Our Commitment to Privacy

Dandenong Wheels & Castors respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information when you visit or interact with our website (www.dandenongcastors.com.au) or contact us directly.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that identifies you, including but not limited to:

Full name
Email address
Phone number
Billing and shipping address
Company name (if applicable)
Payment information (processed securely through third-party payment providers)
Order and enquiry details
Communication preferences

We may also collect limited non-personal information, such as:

Your IP address
Browser type and device identifiers
Pages viewed and visit duration
Referral source or traffic origin
Product search and browsing behaviour
Shopping cart activity

This data helps us improve our website, diagnose issues, and understand how customers use our services.

3. How We Collect Personal Information

We collect information directly from you when you:

Place an order or make a purchase
Create an account or register on our website
Submit a contact form, quote request, or enquiry
Subscribe to updates or newsletters
Leave a product review
Communicate with us via email, social media, phone, or live chat

We may also collect limited information automatically through cookies, analytics tools, and third-party integrations to improve site performance and user experience.

4. Use of Personal Information

We use your personal information to:

Process and fulfil orders, returns, and warranty claims
Communicate with you about orders, enquiries, or support requests
Provide updates, promotional offers, or information about new products (unless you opt out)
Improve our website, products, and customer service
Manage inventory and stock levels
Generate invoices and shipping labels
Display product reviews and customer feedback
Comply with legal obligations and maintain business records

You can opt out of marketing communications at any time by emailing sales@dandenongcastors.com.au or using the unsubscribe link in our emails.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may share limited data with trusted third parties only where necessary to:

Fulfil your order (e.g., delivery couriers such as Australia Post, payment processors, warehouse partners)
Host or maintain our website and IT systems
Process payments securely
Manage customer reviews and feedback
Sync data with accounting systems (e.g., MYOB)
Provide customer support tools
Comply with legal, tax, or regulatory requirements

Where external service providers are used, they are contractually required to handle your information in accordance with the Australian Privacy Principles and only for the purpose for which it was provided.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes:

Secure servers and encrypted data transmission (SSL/TLS)
Restricted employee access to sensitive data
Regular monitoring of our website and hosting environment
Secure integration with trusted third-party service providers

Please note that while we use best-practice measures, no online platform can guarantee absolute data security.

7. Cookies & Website Tracking

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve your experience and understand how our site is used.

7.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., shopping cart, secure checkout, account login)

Performance Cookies: Help us analyse site traffic and improve performance (e.g., page load times, error tracking)

Functional Cookies: Remember your preferences and settings (e.g., language, currency, product filters)

Marketing Cookies: May be used to deliver relevant content and track campaign performance

7.3 Third-Party Tracking Tools & Integrations

We use the following third-party services that may collect data:

Analytics & Performance:

Google Analytics (anonymized visitor statistics and behaviour tracking)
Search & Discovery tools (site search tracking and product recommendations)

Marketing & Communication:

Email marketing platforms (for newsletters and promotional campaigns)
Pop-up tools (for promotions, banners, and subscriber collection)
Messaging tools (for live chat and customer support)

E-commerce & Operations:

Payment processors (secure transaction processing)
Shipping and fulfilment services (order tracking and delivery)
Invoice and label generation tools
Inventory management systems
Product review platforms
Accounting software (MYOB Sync for financial records)
Quote management tools
Wholesale pricing applications

These services operate under their own privacy policies. We recommend reviewing their policies if you have concerns about how they handle data.

7.4 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may limit some website functionality, such as:

Remembering items in your cart
Staying logged in to your account
Viewing personalized product recommendations
Using live chat support

To manage cookies:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Privacy > Cookies

To opt out of Google Analytics tracking specifically, visit: https://tools.google.com/dlpage/gaoptout

7.5 Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals, but you can manage tracking through the methods above.

8. Third-Party Websites

Our website may contain links to external websites.

Once you leave the Dandenong Wheels & Castors website, this Privacy Policy no longer applies.

We are not responsible for the content, privacy practices, or data handling of third-party websites.

9. Access & Correction

You may request access to, or correction of, any personal information we hold about you.

Requests must be made in writing to sales@dandenongcastors.com.au.

We will respond within a reasonable timeframe, generally within 30 days.

10. Overseas Disclosure

We do not routinely disclose personal information outside Australia.

However, some of our service providers (such as cloud hosting, payment processors, and software platforms) may have infrastructure located overseas, including in the United States and other jurisdictions.

Reasonable steps are taken to ensure compliance with the Privacy Act 1988 (Cth) and APP 8 – Cross-border disclosure.

11. Retention & Disposal

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law (typically 7 years for financial records).

When no longer needed, information is securely deleted, anonymised, or destroyed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

The latest version will always be available at www.dandenongcastors.com.au/privacy-policy.

Your continued use of our website after changes are made constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, concerns, or complaints, please contact:

Email: sales@dandenongcastors.com.au
Address: 310 South Gippsland Highway, Dandenong South VIC, 3175
Phone: (03) 9792 3949
Business Hours: Monday–Friday, 8:00 AM – 4:30 PM (AEDT)

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992