Privacy Policy

Last Updated: 16 September 2026

This Privacy Policy explains how Dandenong Wheels & Castors collects, holds, uses and discloses personal information relating to customers, prospective customers, account holders, trade account applicants, business representatives, collection nominees, showroom visitors and people who communicate with us.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles 🡥.

This policy should be read with our Terms and Conditions.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your full name, email address, phone number and communication preferences
• Your billing, shipping or collection address
• Your business name, Australian Business Number and position or relationship with a business
• Account details, order history, product selections, quotes, enquiries, notes and correspondence
• Return, refund, warranty and complaint information
• Collection information, including a first name, order number and signature
• Marketing subscription and unsubscribe records
• Voicemail messages and communications sent by email or social media
• Information included in a trade account application, including a director's full name, business details, contact details, addresses and notes
• Information used to verify or assess a trade account application, which may include information obtained from trade references or lawful public and commercial sources

We do not routinely collect a customer's age and our services are not specifically directed towards children.

2. Payment Information

Dandenong Wheels & Castors does not record or store complete payment card numbers.

In store card payments are processed by Tyro. Online card payments are processed through Shopify Payments or PayPal.

When a card payment is made over the phone, the details are entered directly into the payment system as they are supplied. They are not written down or retained by Dandenong Wheels & Castors.

Transaction receipts, payment records and invoices may display limited payment information, such as the card type, transaction reference and last four digits of the card number.

Payment providers may collect and use transaction and device information for payment processing, fraud prevention, dispute management, regulatory compliance and related services. Their handling of information is governed by their respective terms and privacy policies, including the Shopify Consumer Privacy Policy 🡥, Tyro Privacy Policy 🡥 and PayPal Privacy Statement 🡥.

3. Technical, Website and Usage Information

When you visit or interact with our website, we and our service providers may collect:

• Your Internet Protocol address
• Browser, device and operating system information
• Cookie identifiers, advertising identifiers and similar online identifiers
• Pages, products and collections viewed
• Searches, clicks, referral sources and interactions with website features
• Shopping cart, checkout and purchase events
• Approximate location derived from an Internet Protocol address
• Information about marketing emails and advertising interactions

This information may constitute personal information when it identifies you or can reasonably be connected with you.

4. How We Collect Information

We collect personal information:

• Directly from you when you purchase, create an account, request a quote, submit a form, apply for a trade account, collect an order, make an enquiry or communicate with us
• When our staff enter information provided in store, by phone, by email or through another communication channel
• Through Shopify Forms used for enquiries and email contact submissions
• Through the quote system
• Automatically through Shopify, cookies, pixels, customer events, analytics and advertising technologies
• From MYOB and other existing business records when customer information is synchronised or imported into Shopify
• From payment providers, carriers, freight brokers and other providers involved in a transaction
• From publicly available sources and lawful commercial sources where relevant to a trade account application or business enquiry
• Through video surveillance at our premises

5. Why We Use Personal Information

We may use personal information to:

• Process payments, orders, deliveries and collections
• Create and manage customer accounts
• Prepare quotes and respond to product or service enquiries
• Assess and administer trade account applications and accounts
• Provide purchase history and assist with repeat orders
• Handle returns, refunds, warranty claims, complaints and disputes
• Communicate about orders, accounts, enquiries and support matters
• Send marketing communications where permitted
• Operate, secure, diagnose and improve our website and systems
• Measure website use, advertising performance and customer engagement
• Personalise advertising and reach people who may be interested in our products
• Prevent and investigate fraud, misuse, security incidents and unlawful activity
• Maintain financial, taxation and other business records
• Comply with legal obligations and respond to lawful requests

6. Marketing Communications

We use Shopify Email to send marketing emails and Shopify automations to send eligible abandoned cart or abandoned checkout reminders.

Customer information held in MYOB may be imported into Shopify for customer account and marketing administration. We send marketing where a person has expressly consented, where consent may lawfully be inferred from an ongoing and relevant business relationship, or where another lawful basis applies.

Every marketing email contains an unsubscribe option. You may also contact us to opt out.

After an unsubscribe request, we retain your email address within a suppression list so that the address is not unintentionally subscribed again. Transactional messages concerning an order, account, quote or service request may still be sent when necessary.

7. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies for essential website functions, customer accounts, cart and checkout operation, analytics, marketing, fraud prevention, personalisation and service performance.

Cookies and tracking technologies may be set by us or by service providers when you visit the website. We do not currently provide a site wide cookie preference tool. You may control or delete cookies through your browser or use the privacy controls made available by relevant platforms. Blocking cookies may prevent parts of the website from working correctly.

Services used on the website include:

• Shopify storefront analytics, customer events and marketing technologies
• Google Tag Manager
• Google Analytics
• Google Ads, Google and YouTube tracking, DoubleClick and related Google marketing services
  
• Shopify Forms
  

These services may collect website activity and transaction events such as page views, searches, product views, cart activity, checkout progress and completed purchases. Google and Meta may use information received through these technologies to measure advertising, create audiences, personalise advertising and provide related services under their own privacy policies.

For further information, refer to the Google Privacy Policy 🡥 and Meta Privacy Policy 🡥.

8. Abandoned Checkouts

If you begin checkout without completing a purchase, Shopify may create an abandoned checkout record containing the information entered during checkout.

Abandoned checkout records are retained for approximately three months before being deleted. An automated reminder may be sent where permitted and where the relevant Shopify automation requirements are met.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify and Shopify applications that operate the online store, customer accounts, forms, quotes, analytics, marketing and related functions
• Tyro, Shopify Payments, PayPal and other payment providers displayed at checkout
• MYOB for accounting, invoicing and business records
• Transdirect and InXpress for freight quoting, booking and administration
• Australia Post, StarTrack, TNT, FedEx, Toll, Team Global Express and other selected carriers
• Google and Meta for website analytics, advertising and campaign administration
• Email, cloud storage, hosting, security and information technology providers
• Professional advisers, insurers, regulators, courts, tribunals, law enforcement and government authorities where permitted or required
• Another party where you direct or authorise us to disclose the information

We do not sell or rent personal information for money. Information may nevertheless be shared with analytics and advertising providers for the purposes described in this policy.

10. Overseas Processing

We do not routinely deliver goods outside Australia. However, some technology, payment, analytics, advertising and cloud service providers process or make information accessible outside Australia.

Depending on the provider and service, personal information may be processed in countries including Australia, Canada, the United States, Ireland, Singapore and other countries in which a provider or its subprocessors operate.

Overseas providers may be subject to the privacy and information access laws of their respective jurisdictions.

11. Trade Account Applications

A trade account application may include a director's full name, business name, email address, phone number, Australian Business Number, shipping address, billing address and additional notes.

We may verify information supplied in an application, contact trade references, review lawful public or commercial information and complete other checks reasonably required to assess or administer the account.

Successful applications may be retained for the life of the account and afterward for business, dispute and legal record purposes. Unsuccessful applications are generally not actively used after the decision but may be retained where reasonably required for administration, record keeping or a potential dispute.

12. Premises Security and Order Collection

Video surveillance operates at our premises for safety, security, incident investigation and the protection of people, vehicles, property and stock.

Cameras may capture customers, visitors, staff, vehicles and vehicle registration plates. Video footage is generally retained for 3 months and may be retained longer when required for an incident, investigation, insurance matter, dispute or legal requirement.

When an order is collected, we may record the collector's first name, order number and signature to verify collection.

13. Communications and Public Reviews

We retain business communications received by email and social media. Telephone calls are not routinely recorded, although a voicemail message is recorded when a caller chooses to leave one.

Our social media profiles are not represented as primary customer support channels, although we may respond when contacted through them.

Google Business Profile reviews may be displayed on our website through a review application. Reviews are submitted to and published by Google under Google's policies. 

14. Retention and Deletion

Hard copy financial and transaction records are retained for the periods required by law and are securely destroyed when no longer required.

Digital customer, purchase, quote, warranty and account records are generally retained on an ongoing basis to provide purchase history, support repeat orders, administer accounts and maintain business records. You may request deletion of personal information, although we may retain information that remains reasonably required for a transaction, dispute, fraud prevention, suppression record, legal obligation or other legitimate business record purpose.

Marketing information is retained while marketing continues or until an unsubscribe or deletion request is processed. 

Analytics, security logs and information held by service providers are retained according to the relevant system settings, provider practices and business requirements.

15. Security

We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include account access controls, restricted staff access, authentication controls, secure payment providers, encrypted website connections, system updates, physical security and backup procedures.

16. Data Breaches

We assess and respond to suspected data breaches, take reasonable steps to contain and remediate them, and notify affected individuals and the Office of the Australian Information Commissioner where required.

17. Automated Processing and Fraud Detection

Shopify, payment providers and fraud prevention services may use automated systems to assess transactions, detect suspected fraud, verify payment information or determine whether a payment should be authorised, reviewed or declined.

These systems may use transaction, account, device, location and website activity information. A decision by a payment provider may affect whether a transaction can proceed. Please contact us if you have questions about an order or payment decision.

18. Access, Correction and Deletion Requests

You may request access to personal information we hold about you, ask us to correct it, or request deletion where appropriate.

Please submit a request using the contact details below. We may need to verify your identity before providing access, changing account information or processing a deletion request.

We generally acknowledge enquiries within one business day. The time required to complete a request depends on its nature, the systems involved and whether information must be retained for a lawful or legitimate business purpose.

19. Privacy Questions and Complaints

Please contact us if you have a privacy question, concern or complaint. Our sales team coordinates privacy enquiries and will investigate the matter and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner 🡥.

20. Changes to This Policy

We may update this Privacy Policy when our information handling practices, service providers, systems or legal obligations change. The current version will be published on our website and identified by the Last Updated date.

21. Contact

Business Name: Dandenong Wheels & Castors
ABN: 19 006 581 031
Address: 310 South Gippsland Highway, Dandenong South VIC 3175
Phone: (03) 9792 3949
Email: [email protected]
Business Hours: Monday to Friday, 8:00 am to 4:30 pm Melbourne time

Last Updated: 16 September 2026