Delivery and Collection Policy

Last Updated: 15 September 2026

This policy forms part of the Dandenong Wheels & Castors Terms and Conditions.

1. Dispatch

For in stock orders with cleared payment, we aim to dispatch on the same business day when the order is placed before 2:00 pm Melbourne time.

This is an aim, not a guaranteed dispatch time. Processing, assembly, product configuration, stock discrepancies, supplier delays, payment confirmation and other operational events may affect dispatch.

Orders placed after 2:00 pm will normally be processed on the next business day.

If a material delay is likely to affect your order, we will contact you to discuss the available options.

2. Delivery areas

We deliver throughout Australia using available parcel and freight services.

International delivery may be considered by prior arrangement. Please contact us for availability and a freight quote before ordering. We do not guarantee that international delivery will be available for every product or destination.

3. Delivery services and estimates

Available services depend on the size, weight, destination and handling requirements of the order.

Typical delivery estimates are:

Economy delivery: three to seven business days
Express delivery: one to four business days
Standard delivery: one to seven business days

These estimates begin after dispatch and are guides only. Actual delivery times may vary according to the destination, carrier network, weather, access, public holidays and other events outside our reasonable control.

4. Freight quotes and additional charges

Some orders require a freight quote because of their size, weight, destination or handling requirements.

If checkout displays a price on application or if an additional freight charge is required, we will contact you and obtain approval before dispatch. You may cancel the affected order for a refund if you do not accept the additional charge.

5. Bulky goods

Bulky goods may require a forklift, loading dock, tail lift vehicle or suitable assistance at the delivery address.

You must provide accurate information about site access and unloading facilities. We may contact you before dispatch to confirm that delivery can be completed safely.

6. Delivery address

You are responsible for supplying a complete and accurate delivery address and any relevant access instructions.

Additional costs caused by an incorrect address, failed access or unavailable unloading facilities may be charged where those costs were reasonably incurred and were not caused by us or the carrier.

7. Authority to leave

Online orders may be sent with authority to leave unless signature on delivery is requested or required.

The nominated location must be safe, accessible and suitable for unattended delivery. A carrier may redirect the goods to a depot, collection point or post office if unattended delivery is not considered safe.

If tracking shows that an order was delivered but you cannot locate it, contact us promptly. We will review the delivery information and assist with a carrier investigation. Nothing in this section limits any right or remedy available under applicable law.

8. Tracking

Tracking information will be provided where the selected carrier and service support tracking.

A tracking link may be issued separately from the dispatch notification. Please allow up to twenty four hours for the carrier tracking system to update.

9. Delayed, missing or damaged deliveries

We may ask for photographs, packaging, delivery information or other reasonable evidence so that we can investigate. We will work with the carrier and provide a remedy where required by law or otherwise appropriate.

A carrier investigation must not unreasonably delay a remedy to which you are entitled.

10. In store collection

We aim to have in store collection orders ready within two hours during business hours when the goods are in stock and do not require additional processing or assembly.

Please wait until you receive confirmation that the order is ready before travelling to collect it. Contact us before ordering if collection is urgent.

You or your authorised representative may be asked to provide the order details and suitable identification when collecting goods.

11. Ownership and risk

Ownership passes after full payment has been received.

For delivered orders, risk passes when the goods are delivered to the nominated address or otherwise received by you or your authorised recipient. For collection orders, risk passes when the goods are collected.

12. Contact

Email: [email protected]

Phone: (03) 9792 3949

Address: 310 South Gippsland Highway, Dandenong South VIC 3175