Payment Policy

Last Updated: 16 September 2026
Effective: 1 October 2026

This policy forms part of the Dandenong Wheels & Castors Terms and Conditions. The payment methods available depend on the type of sale.

1. Over the Counter Prepaid Sales

An over the counter prepaid sale is a purchase paid in full at the time of purchase.
We accept the following payment methods for these sales:

• Cash
• EFTPOS
• Visa
• Mastercard
• Apple Pay
• Google Pay
• OSKO or another instant bank transfer

Approved trading account purchases are covered in section 6 and are not over the counter prepaid sales.

Any OSKO or other instant bank transfer must be confirmed as received by Dandenong Wheels & Castors before the goods are released.
The goods remain the property of Dandenong Wheels & Castors until all funds have been received.

2. Prearranged Sales

We accept the following payment methods for prearranged sales:

• Visa
• Mastercard
• EFT, OSKO or another bank transfer

Card payments may be made in store, online or over the phone.

Funds transferred by EFT, OSKO or another bank transfer must be confirmed as received by Dandenong Wheels & Castors before the goods are released or dispatched. The goods remain the property of Dandenong Wheels & Castors until all funds have been received, unless another arrangement has been agreed upon in advance.

3. Online Sales

Online orders may be paid using the payment options made available at checkout, including:

• Shop Pay
• Visa
• Mastercard
• Apple Pay
• Google Pay
• PayPal

EFT or bank transfer may also be used where arranged with us.

These online payment options apply to online orders only. A payment option that is not offered in store cannot be used for an in store purchase. The payment options displayed at checkout may vary according to the order, device and payment provider.

An online order will not be released or dispatched until payment has been authorised and confirmed. An order paid by EFT or bank transfer will be held until Dandenong Wheels & Castors has confirmed receipt of the funds. Payment authorisation, security review or bank processing may delay the release or dispatch of an order.

Approved trading account payment may be available online where it has been enabled for the customer account. This option is not generally available and remains subject to the trading account terms in section 6.

Any approved refund for an online order will be returned through the original online payment method in accordance with section 5.

4. Card Payment Fees and Pricing

Dandenong Wheels & Castors does not charge a separate surcharge for EFTPOS, Visa or Mastercard payments.

5. Refund Payments

Any approved refund can only be issued to the original payment method. For a card payment, the refund must be processed back to the same card number or device payment card number used for the original transaction. This requirement applies to purchases made in store, online and over the phone.

When a payment is made using Apple Pay or Google Pay, the device payment card number may differ from the number printed on the linked physical card, even when both use the same account.

For an in store refund, the customer will need to present the same device or physical card used for the original payment. Presenting a linked physical or digital card that was not used for the original transaction may not allow the refund to be processed.

For an online refund, the refund will be submitted through the payment provider used for the original order. Dandenong Wheels & Castors cannot redirect the refund to another card, bank account, digital wallet or payment method.

Once Dandenong Wheels & Castors has processed a card or digital wallet refund, the payment provider and the customer’s bank control when the funds become available. Customers should allow up to 10 business days for a card or digital wallet refund to appear. If the refund has not appeared after this period, the customer should contact their bank or card provider.

PayPal refunds are returned to the original funding source. A refund to a PayPal balance is generally available on the day it is issued. A refund to a bank account or debit card will generally take up to 5 business days, although some providers may take up to 30 days. A refund to a credit card may take up to 2 billing cycles. These timeframes are determined by PayPal, the customer’s bank or the card issuer and are outside the control of Dandenong Wheels & Castors.

If the original card has expired, been cancelled or is no longer available, the refund must still be sent to that original card account. The customer may need to contact their bank or card provider to access or trace the refunded funds.

Refund approval and eligibility remain subject to the Dandenong Wheels & Castors Returns, Refunds and Warranty Policy.

6. Trading Account Payments

Card payments are not accepted for trading account invoices or outstanding account balances. This includes EFTPOS, Visa and Mastercard.

Customers with an approved trading account must pay by EFT or direct bank transfer using the banking details shown on their invoice or statement.

Trading account invoices are payable according to the approved month end terms shown on the invoice, statement or account approval.

7. Other Payment Methods

Alternative payment methods, cards and payment providers that are not expressly listed as accepted in this policy are not accepted forms or methods of payment, unless Dandenong Wheels & Castors agrees otherwise in advance.

8. Payment Summary

Over the counter prepaid sales:
Cash, EFTPOS, Visa, Mastercard, Apple Pay, Google Pay and OSKO or another instant bank transfer.

Prearranged sales:
Visa, Mastercard and EFT, OSKO or another bank transfer.

Online sales:
Shop Pay, Visa, Mastercard, Apple Pay, Google Pay, PayPal and EFT or bank transfer where arranged. Approved trading account payment may also be available where enabled.

Refunds:
Approved refunds are issued only to the original payment method. Provider and bank processing times apply after the refund has been processed by Dandenong Wheels & Castors.

Trading account invoices:
EFT or direct bank transfer only.

Other payment methods:
Alternative payment methods, cards and payment providers that are not expressly listed as accepted in this policy are not accepted, unless Dandenong Wheels & Castors agrees otherwise in advance.

9. Changes to Payment Methods

Dandenong Wheels & Castors reserves the right to update or amend any payment term in this policy. A change will be shown by the Last Updated date at the top and bottom of this policy.

10. Contact

Please contact us if you need to confirm an available payment method before placing an order.

Business Name: Dandenong Wheels & Castors
Address: 310 South Gippsland Highway, Dandenong South VIC 3175
Phone: (03) 9792 3949
Email: [email protected]

Last Updated: 16 September 2026